Know and understand the basics and challenges of management Be aware of the business fundamentals and the rôle of the Manager Understand the importance of work relationships, responsibilities,and how to lead a team as a Manager
Session #1 : Role and missions of the manager ; the 4 types of management ; Active listening Work in groups : Finding personal and collective values ; describing problematic situations Session #2 : How to make your role legitimate ; the traps of positioning ; How to manage a conflict ; the DESC method Work in groups : Role plays on legitimacy as a manager ; Role plays on positioning ; Using the DESC method- conflict management Session #3 : The caracterisitics of a team ; How to motivate your team Work in groups : Rôle play « Lost in the desert » ; Assess your motivation and your team’s