Identification and definition: key concepts, different operations in project mode, actors Identification and formalization of customer expectations, formalization of analyzes and specifications Organization of the implementation of a project: progress and phases, task flowchart, resources required for each task, decision-making and team building procedures; interactions between departments and/or stakeholders, estimated budget, durations, estimated schedule Project management: project reviews, monitoring of costs and schedules, anticipation and risk management, creation of the documentation database, integration of hazards and changes during the project