Organisations and team management

• Understand the main issues involved in people management
• Understand the main processes governing human resources management within an organization
• Understand and apply the basic skills of managing people and teams

Human resources management: the principle of shared responsibility

• The strategic dimension
• The steering dimension: the major human resources management processes
• The hierarchical dimension: basic skills for managing a team (active listening, knowing how to say no, delegating, managing conflict, understanding emotional intelligence, etc.).
• Corporate Social Responsibility

• Two special cases: human support for change and psychosocial risk